Sales Service
Partner with AQUATEC for world-class scuba manufacturing solutions.
We deliver 24-hour rapid response, customized OEM/ODM support, and comprehensive technical training for distributors worldwide. Elevate your diving business with our reliable after-sales service.
Comprehensive Customer Service and Support
Figure: AQUATEC's integrated workflow from Order Confirmation to After-Sales Service.
AQUATEC Service Standards Overview
| Service Item | Standard / Commitment |
|---|---|
| Response Time | Within 24 Hours (Detailed Reply Guaranteed) |
| Quality Assurance | Independent Lab Testing, CE Certification, Rigorous Comparative Tests |
| Team Expertise | Specialized in Production Formulations & Scuba Mechanics |
| Packaging | International Standard Export Cartons (Ready-to-sell Design) |
| Documentation | Comprehensive SOP Manuals included with every product |
How fast does AQUATEC respond to customer inquiries?
At AQUATEC (Duton Industry Co., Ltd.), we understand that time is of the essence. We guarantee that all inquiries will be replied to in detail within 24 hours of receipt. Our streamlined process ensures that from the moment a customer inquiry is received, it is promptly addressed to provide the best possible solution without delay.
How experienced are AQUATEC's sales managers?
Our sales managers are mission-driven professionals equipped with deep technical expertise. Unlike general sales staff, every AQUATEC manager possesses in-depth knowledge of the operation, maintenance, production processes, and formulations of our scuba diving equipment. This allows them to discuss technical characteristics directly with customers and provide tailored solutions immediately.
How does AQUATEC ensure diving equipment quality?
AQUATEC employs rigorous standardized testing strategies to ensure customer protection and product value. Our quality assurance process includes:
- Standardized Testing: Engineers develop specific methods to verify all product claims.
- Independent Lab Verification: Tests are performed by Aquatec as an independent manufacturing laboratory.
- Comparative Analysis: Replicate samples are tested under identical conditions before delivery.
- Custom Fine-tuning: Equipment is inspected and adjusted according to specific customer demands.
What are the packaging standards for export?
Our packaging meets strict international standards, designed to optimally protect diving equipment during transit. These standard international packages are designed as "ready-to-sell" products, making them suitable for immediate display in automotive aftermarket retail stores or dive shops globally.
Do AQUATEC products come with operation manuals?
Yes. To ensure consistent and safe results, AQUATEC (Duton Industry Co., Ltd.) encloses a detailed standard operating procedures (SOP) manual with each product. This comprehensive document provides step-by-step instructions and essential safety notifications.
What kind of dealer training does AQUATEC offer?
We empower our clients through diversified training courses focusing on client interfacing, communication, and software proficiency. Commissioning and training can be conducted flexibly:
- On-site at the client's location.
- At AQUATEC's dedicated experience center.
- In practical environments like swimming pools or open water.
For added convenience, the commissioning process can be filmed to provide customers with video references for equipment operation.
Frequently Asked Questions (FAQ)
A: Yes, our engineers inspect and fine-tune diving equipment according to specific customer demands to ensure the final product perfectly meets your requirements.
A: Absolutely. Our "ready-to-sell" packaging is designed for immediate display in retail shops, facilitating distribution directly to consumers.