Sales Service
Discover Scuba Aquatec's comprehensive sales service. We provide dedicated B2B support, technical training, and reliable after-sales service for our global diving equipment partners.
Comprehensive Customer Service and Support
Fast Customer Response
At AQUATEC (Duton Industry Co., Ltd.), we understand that rapid response is crucial to building and maintaining strong customer relationships. Our streamlined process ensures that from the moment a customer inquiry is received, it is promptly addressed. We guarantee that all inquiries are replied to in detail within 24 hours of receipt. Our goal is to fully understand your needs and provide the best possible solution without delay.
Professional Sales Managers
Our sales managers are not just employees; they are mission-driven professionals focused on leadership, talent development, and strategic business management. They are dedicated to supporting and coaching our sales team to achieve AQUATEC's objectives.
Crucially, every Aquatec sales manager possesses in-depth knowledge of the operation, maintenance, production processes, and formulations of our scuba diving equipment. This technical expertise allows them to discuss product characteristics directly with customers and provide the most effective, tailored solutions for any technical issues that may arise.
Standardized Product Testing Services
AQUATEC employs rigorous standardized testing strategies to ensure customer protection and product value. Our engineers develop specific test methods to verify all product claims. Before delivery, comparative tests are conducted on replicate samples under identical conditions. These standardized tests are performed by Aquatec as an independent manufacturing laboratory, ensuring consistency and reliability. Furthermore, our engineers inspect and fine-tune diving equipment according to specific customer demands to ensure the final product perfectly meets requirements.
Standard Export Carton & Inner Box Packing
Our packaging meets strict international standards, designed to optimally protect diving equipment from damage during transit. These standard international packages are also designed as "ready-to-sell" products, making them suitable for immediate display in automotive aftermarket retail stores. This convenient packaging facilitates distribution for individual retail shops serving consumers directly around the globe.
Detailed Diving Equipment Operation Manual
To ensure consistent and safe results, AQUATEC (Duton Industry Co., Ltd.) encloses a detailed standard operating procedures manual with each product. This comprehensive document provides step-by-step instructions and essential notifications, allowing clients to fully understand the proper operation of their diving equipment.
Diversified Customer Training
We believe in empowering our clients through dedicated training. We offer comprehensive courses focusing on essential skills such as client interfacing, communication, software proficiency, and delivering exceptional customer service.
AQUATEC diving equipment commissioning and training can be conducted flexibly: on-site at the client's location, at our dedicated experience center, or in practical environments like swimming pools or open water. For added convenience, the commissioning process can be filmed, providing customers with easy-to-access video reference for equipment operation.